Frequently Asked Questions
Greetings to the Frequently Asked Questions (FAQ) section on the ChicKnots platform. Here, we have curated responses to frequently encountered questions, aiming to furnish you with swift and valuable information.
GENERAL QUESTIONS
Q: What is ChicKnots?
A: ChicKnots is an online platform dedicated to providing a diverse selection of high-quality ties and accessories. Our inventory features a wide range of ties, all designed to enhance your style and add a touch of whimsy to your wardrobe.
Q: How may I reach out to ChicKnots customer support?
A: To connect with our customer support team at ChicKnots, simply visit the “Contact Us” section on our website or send an email to support@chicknots.shop. We’re dedicated to providing assistance and support whenever you need it.
ORDERING AND SHIPPING
Q: How do I place an order on ChicKnots?
A: To place an order, simply browse our website, select the items you wish to purchase, and proceed to the checkout. Follow the on-screen instructions to complete your order.
Q: When will my order be shipped?
A: Transit time is 7 to 15 business days (Monday to Friday).
Handling time is 1 to 3 business days (Monday to Friday).
Order cut-off time will be 4:00 PM.
Time zone: (GMT-05:00) Eastern Standard Time.
Q. What is the Shipping Cost?
A: Shipping is $12.00. This ensures a consistent and straightforward shipping cost for qualifying orders.
Q: Can I track my order?
A: Yes, you can track your order by navigating to the “Track Your Order” page as linked provided by ChicKnots | Track Your Order. You will find tracking information for each order there.
Q: What methods of payment do you accept?
A: We accept all the major cards including debit and credit cards.
RETURNS AND EXCHANGES
Q: What is ChicKnots’ return policy?
A: We have a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Please visit our return policy page for more details ChicKnots | Refund Policy.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team through the “Contact Us” page or send an email to support@chicknots.shop.
If you have any other questions or need further assistance, feel free to reach out to us. Thank you for choosing ChicKnots.
Contact
CHAT SUPPORT: 24/7
BUSINESS NAME: Chicknots
WORKING HOURS: 9:00 am – 5:00 pm ( Mon – Fri )
MAIL: support@chicknots.shop
ADDRESS: 3407 Amber Forest Dr, Houston Texas 77068, United States